Shipping policy

Shipping & Delivery Policy

Suave — Fine Gemstone & Jewelry

At Suave, every piece is treated as the treasured object it is — from the moment it leaves our ateliers in Jaipur and Bangkok to the moment it arrives at your door. This policy outlines how we ship, insure, and deliver your order.

Complimentary Insured Shipping, Worldwide

Every Suave order, anywhere in the world, includes complimentary, fully insured shipping — no shipping fees, no customs surprises, no duties or taxes due on delivery. The price you see at checkout is the price you pay, in full.

We handle all applicable import duties, taxes, and customs fees on your behalf before your order ships (Delivered Duty Paid), calculated for your specific destination country. You will never be contacted by a carrier for additional payment on delivery.

Processing Time

Each piece is inspected, documented, and packaged individually prior to shipment.

  • Ready-to-ship pieces: 2–4 business days
  • Made-to-order gold jewelry: please refer to the estimated completion window listed on the product page
  • Bespoke commissions: 6 weeks–2 months, with progress updates provided throughout

You will receive a confirmation email with tracking information as soon as your order ships.

Delivery & Carriers

We ship exclusively via FedEx or DHL International Priority, selected for their reliability with high-value goods. Depending on your order:

  • All shipments are fully insured for their declared value and require an adult signature on delivery.
  • Orders above $15,000 are shipped with enhanced chain-of-custody handling, including photo-on-delivery confirmation and, where available, a scheduled delivery appointment.
  • Orders above $30,000 are eligible for white-glove concierge delivery. Our team will contact you directly after your order ships to coordinate a delivery window that suits you.

A signature is required for every Suave delivery — we're unable to leave packages unattended, and we do not ship to PO boxes for orders containing gold jewelry or gemstone pieces above $1,000.

Customs, Duties & Documentation

All applicable import duties and taxes are calculated for your destination country and paid by Suave prior to shipment — this is already reflected in your purchase price, regardless of where in the world you're ordering from. Each order arrives with:

  • A commercial invoice reflecting the full, accurate declared value
  • A certificate of authenticity and provenance for gemstone and sculptural pieces
  • Care instructions specific to your piece

We declare full and accurate value on every shipment, in compliance with applicable customs regulations, and to ensure your insurance coverage is valid in the unlikely event of loss or damage in transit.

Order Tracking

Once your order ships, you'll receive a tracking link by email. For white-glove deliveries, our concierge team will also reach out directly to confirm timing.

Loss, Damage & Delays

Every Suave shipment is insured for its full declared value. If your piece arrives damaged or does not arrive, please contact us within 48 hours of the delivery date (or expected delivery date) at [email] with your order number, and we will resolve it promptly — including replacement, repair, or full refund, at your preference.

Restricted Destinations

Due to import regulations on precious stones and metals, we are currently unable to ship to a small number of countries. If your destination isn't accepted at checkout, please contact us at hello@suavegemsjewelry.com — we're happy to advise on alternatives, including delivery to a freight forwarder.

Questions

Our team is happy to help with any shipping or delivery questions before or after you place an order — reach us at hello@suavegemsjewelry.com or +66867812088